If you feel I may be able to help.
Please contact via email, telephone, text, or the contact form below, whichever you feel most comfortable using. I will aim to reply to you as soon as possible Monday to Friday. Enquiries received over the weekend will be answered as soon as possible the following week. Please be assured all messages left, in all formats will be confidential.
If you decide to telephone and I am unable to answer your call, please leave your contact details and an appropriate time for me to call you back.
After your initial contact I will offer you an assessment appointment. The assessment session allows us both the opportunity to assess if we are happy working together, and to make sure my approach is best suited to you at this time.
How much will it cost me?
Counselling sessions last for 50 minutes, on a weekly basis, at the same time each week.
Session Fee: Individual £40 / Couples £50
Assessment appointments incur the the fee as above and also last 50 minutes.
aecounselling.co.uk website GDPR statement
For the purpose of the Data Protection Act 1996 and the General Data Protection Regulation 2016 Anne Edwards is the Information Commissioners Office (ICO) registered data controller under the trading name Anne Edwards Counselling. Registration Number: ZA208470
Website contact form
No information from the contact form is stored by the website. The information given is transferred via email, which is protected by SSL (Secure Sockets Layer), which ensures all data transferred remains private and integral. I use your email address for correspondence with you regarding your enquiry about the services of counselling with Anne Edwards Counselling. I only retain the information for the period we are in correspondence and then it is deleted as confidential waste. I do not use the information you supply via the online contact form for marketing purposes, or share with third parties unless I am required to by law. My emails are protected by SSL (Secure Sockets Layer), which ensures all data transferred remains private and integral.
Information for counselling at Anne Edwards Counselling.
This statement details how I collect, store and process your personal data should you become a counselling client.
I will collect your full name, address, contact number, email address, date of birth, GP or surgery contact details, brief medical history and prescribed medication. This will be held on a paper Client Information Form. I will use these details to engage in my work with you, including contacting you about appointments.
Session notes are kept, all identifiable information is omitted to protect your anonymity and confidentiality, these are stored securely and separate from your personal information. I will record the number of sessions offered and attended, as a way of monitoring our work together.
Emails and texts will be deleted after receipt, unless they are required as part of your notes. Any personal information will be transferred to paper and stored securely, before being permanently removed from the device(s).
I make every effort to keep all information confidential, your personal data will be stored separately from any written notes. All information will be securely stored in this manner for seven years, after which all information held will be destroyed as confidential waste.
Sharing Information & Legal Exceptions
The information disclosed during the course of counselling is confidential, I do not use the information you supply for marketing purposes, however there are a few legitimate or legal exceptions where sharing your information may be necessary.
If you reveal a threat of harm, to yourself or to others.
If a court order is received and a legal obligation arises.
If for any reason I am asked to provide a report of the sessions, e.g. at your request.
In all cases, where possible, sharing your information or breaches in confidentiality in this manner will be discussed with you prior to any third part involvement.
Your Rights Access: You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you. All requests will be completed within 4 weeks of your written request.
Erasure: You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to the original purposes, or if you wish to withdraw consent, unless it is information that I have a legal obligation to retain.
Complaints If you wish to complain about how I hold your data in any way then in the first instance please contact me, Anne Edwards, as data controller, at 12 Princess Road West, Leicester LE1 6TP. If you have any further concerns, which are not addressed, then you should contact the Information Commissioner’s Office (ICO) at ttp://ico.org/concerns/handling or telephone 0303 123 1113